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- Agribusinesses (value chain actors)
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Tool: On March 6 in Dakar, Senegal The MasterCard Foundation hosted a program launch announcing the work of RAF Learning Lab partners ICCO, AgDevCo, and Root Capital. Alongside the program launch the Learning Lab hosted two learning sessions on the opportunity for partnerships and digital tools to unlock smallholder finance. This blog includes a brief summary of the learning sessions alongside presentation materials and relevant resources.
Tool: Speaker presentations posted from the Learning Lab's October 2016 partner gathering where financial service providers and other practitioners shared experiences and research on digitally-enabled finance and customer centricity.
Tool: On August 31 the Learning Lab team hosted a private webinar for partners where we shared rationale and approach to measuring customer satisfaction in the rural and agricultural finance industry. The presentation from this webinar, alongside a short summary of its learnings and the full webinar recording are now available for public viewing.
Tool: CGAP recently published a Customer Experience Playbook to help FSPs increase uptake and usage among low-income customers. Although the CX Playbook is targeted at urban clients we think there are many valuable lessons that can be applied to rural communities as well.
Tool: USAID mSTAR's recently published Guide, offers a road map for the use of digital finance services in agriculture to improve the value chain and increase farmer income.
Tool: Dalberg Design's Ravi Chhatpar identifies a mini treasure trove of HCD tools and resources, from personas and journeys to ideation and prototyping.
Tool:
Speaker presentations posted from the Learning Lab's first public convening on client voice...