Client Voice

Posts about gathering, understanding, and responding to the input of farmers and other rural clients.  This can range from human-centered design of financial solutions to farmer voice in participatory evaluation approaches to rapid feedback loops and efforts to measure client satisfaction.

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Report: The AGRA financial inclusion team has been working on an assessment of the business models of fifteen ICT4Ag solution providers in Kenya, Tanzania, and Ghana. The full report, executive summary, 15 case studies, and farmer videos are now available. In this blog, Hedwig Siewertsen, AGRA's Team Leader of Financial Inclusion, summarizes some of the findings from the research.
Analysis: CGAP’s National Survey(s) and Segmentation of Smallholder Households in Mozambique, Tanzania, and Uganda explores the financial, agricultural, and digital demands of smallholder households. The surveys are a groundbreaking effort to build a representative evidence base for the demand-side of the smallholder finance equation. The links above provide access to both summary reports and full micro datasets for each country, for further analysis. This blog summarizes a few of the key themes and specific variations across the three countries.
Tool: On August 31 the Learning Lab team hosted a private webinar for partners where we shared rationale and approach to measuring customer satisfaction in the rural and agricultural finance industry. The presentation from this webinar, alongside a short summary of its learnings and the full webinar recording are now available for public viewing.
Tool: CGAP recently published a Customer Experience Playbook to help FSPs increase uptake and usage among low-income customers. Although the CX Playbook is targeted at urban clients we think there are many valuable lessons that can be applied to rural communities as well.
MCF/OAF
Report: CGAP's recent study, Smallholder Diaries, offers valuable insights into smallholder financing needs and supports the broader case for customer centricity to unlock growth in financial solutions.
Report: Root Capital releases a new learning report on financing farm renovation. This report explains how a blend of capital can help build resilience against a dwindling supply and rising demand in commodities such as coffee, cacao, and tea.
HCD field exercise
Tool: Dalberg Design's Ravi Chhatpar identifies a mini treasure trove of HCD tools and resources, from personas and journeys to ideation and prototyping.
Media: The RAF Learning Lab shares its first public webinar on client impact.
Report: The Lab’s first major report explores how financial solutions contribute to poverty reductions and improved livelihoods for smallholder and rural households.
Tool:

Speaker presentations posted from the Learning Lab's first public convening on client voice...

Analysis: The Learning Lab presents an illustrated excerpt of its forthcoming study on the impact case for rural and agricultural finance.
Report: The 2015 international FGDA conference, "Improving Financial Inclusion of Smallholder Farmers”, brought together industry experts from MFIs and agricultural finance providers to exchange ideas and share best practices to close the financing gap for smallholder farmers.

Client Voice

Posts about gathering, understanding, and responding to the input of farmers and other rural clients.  This can range from human-centered design of financial solutions to farmer voice in participatory evaluation approaches to rapid feedback loops and efforts to measure client satisfaction.