Client Voice

Posts about gathering, understanding, and responding to the input of farmers and other rural clients.  This can range from human-centered design of financial solutions to farmer voice in participatory evaluation approaches to rapid feedback loops and efforts to measure client satisfaction.

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Learning brief 2
Tool: We found this dashboard created by 60 Decibels (funded by DFID’s Research and Evidence Division) to be a useful resource in understanding the lived experience of Kenyan farmers through the pandemic. Here’s a summary of what they are learning:
Rural children in schoolhouse
Report: Recognizing the critical role that women and youth play in rural economies, our Pathways to Prosperity research included deep dives on engaging both client segments in achieving inclusive agricultural transformation. In this blog, we share key learnings from the youth deep dive.
MCF Huxta
Analysis: A look into our new 'transition pathways' view of smallholder household segments.
Tool: Download the materials below, including presentation slides, the webinar recording, to learn how organizations such as AgDevCo and Opportunity International, are integrating both business and social goals to empower women in smallholder finance.
Marie Sow ICCO STARS
Spotlight: Across Africa, 80% of agricultural production comes from smallholder farmers, most of which are rural women. Yet, in countries like Senegal, only 20% of women have access to financial services and less than 30% of them are involved in governance for their Producer Organizations (POs). As a result, many women struggle to scale their farms and build their businesses. This blog explains how the ICCO STARS program, a Learning Lab partner, is working to address this challenge and empower female farmers through stronger access to finance.
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Analysis: Insights and trends on customer centric approaches in the rural and smallholder finance sector.
Analysis: Smallholder asset lender Juhudi Kilimo used a cloud-based management information system to improve its operational efficiency. Then it tested a new SMS reminder initiative, which proved promising in pilot but faced challenges during rollout. Elvin Walela tells this chapter in the story of Juhudi's digital journey.
Analysis: The fourteenth briefing note in a series from the Initiative for Smallholder Finance, the Dalberg Design Impact Group (DIG) explores the causes of low uptake in digital credit for smallholders to better understand how we can develop concrete product solutions to jump-start adoption of digital credit products by them. 
Media: Listen to farmers share their perspective and experience with 15 different ICT4Ag solution providers in Kenya, Tanzania, and Ghana.
Report: Smallholder farmers are in need of inputs such as fertilizers, improved seeds and planting material, and access to finance, delivered in a stable and cost efficient system. Insights from a new report, published by IDH, the Sustainable Trade Initiative, enable service providers to create these cost-effective and scalable solutions, empowering smallholders to grow and sustain their businesses.
Tool: Speaker presentations posted from the Learning Lab's October 2016 partner gathering where financial service providers and other practitioners shared experiences and research on digitally-enabled finance and customer centricity.
Report: The AGRA financial inclusion team has been working on an assessment of the business models of fifteen ICT4Ag solution providers in Kenya, Tanzania, and Ghana. The full report, executive summary, 15 case studies, and farmer videos are now available. In this blog, Hedwig Siewertsen, AGRA's Team Leader of Financial Inclusion, summarizes some of the findings from the research.

Client Voice

Posts about gathering, understanding, and responding to the input of farmers and other rural clients.  This can range from human-centered design of financial solutions to farmer voice in participatory evaluation approaches to rapid feedback loops and efforts to measure client satisfaction.