Report: Major shifts and trends that have shaped the FSP market since the 'innovation inflection point', and a look into a new model for FSP segmentation.
Analysis: Building Inclusive Payment Ecosystems in Tanzania and Ghana published by CGAP, offers insight into how Digital Financial Services (DFS) transformed the financial services ecosystem in Tanzania and Ghana.
Analysis: The Digitizing Agricultural Payments publication, jointly published by CGAP and the United Nations Capital Development Fund, highlights how The United Nations Mobile Money for the Poor (MM4P) and Kyagalanyi Coffee Limited (KCL) created a system to digitize payments to KCL’s 6,000 certified farmers, in Uganda.
Analysis: CGAP’s National Survey(s) and Segmentation of Smallholder Households in Mozambique, Tanzania, and Uganda explores the financial, agricultural, and digital demands of smallholder households. The surveys are a groundbreaking effort to build a representative evidence base for the demand-side of the smallholder finance equation. The links above provide access to both summary reports and full micro datasets for each country, for further analysis. This blog summarizes a few of the key themes and specific variations across the three countries.
Tool: CGAP recently published a Customer Experience Playbook to help FSPs increase uptake and usage among low-income customers. Although the CX Playbook is targeted at urban clients we think there are many valuable lessons that can be applied to rural communities as well.
Report: CGAP's recent study, Smallholder Diaries, offers valuable insights into smallholder financing needs and supports the broader case for customer centricity to unlock growth in financial solutions.
