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Smallholder finance
Analysis: Part 6 of the Pulse series highlights early learnings around the smallholder finance enabling environment and makes recommendations for future research.
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Community: Part 1 of ISF's and RAF Learning Lab's Pulse series shares insights and trends on customer centric approaches in the rural and smallholder finance sector.
Analysis: CGAP’s National Survey(s) and Segmentation of Smallholder Households in Mozambique, Tanzania, and Uganda explores the financial, agricultural, and digital demands of smallholder households. The surveys are a groundbreaking effort to build a representative evidence base for the demand-side of the smallholder finance equation. The links above provide access to both summary reports and full micro datasets for each country, for further analysis. This blog summarizes a few of the key themes and specific variations across the three countries.
Tool: CGAP recently published a Customer Experience Playbook to help FSPs increase uptake and usage among low-income customers. Although the CX Playbook is targeted at urban clients we think there are many valuable lessons that can be applied to rural communities as well.
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Report: CGAP's recent study, Smallholder Diaries, offers valuable insights into smallholder financing needs and supports the broader case for customer centricity to unlock growth in financial solutions.