13 Apr 2017
Alternative delivery channels

The MIX  – with support from The MasterCard Foundation, UNCDF, and IFC – has published a new report on alternative delivery channels and their impact. The research from MIX also helped support the insights explored in The MasterCard Foundation's report on lessons learned from alternative delivery channels, which can be viewed here.

Financial service providers (FSPs) are deploying various alternative delivery channels (ADCs) to serve their clients outside of branches, often enabled by technology and digitization of the service. FSPs are developing metrics and dashboards to monitor the development of these new channels and to track them against operational and strategic goals. However, FSPs still need visibility onto the rest of the market.

Understanding this need, MIX embarked on research to design ADC performance metrics and benchmarks to enable FSPs to assess their performance against other market actors. With support from The MasterCard Foundation, IFC and UNCDF, MIX was able to interview, visit and collect data from partner FSPs in sub-Saharan Africa. This research builds on the extensive work on ADC metrics conducted by Bankable Frontier Associates in collaboration with The MasterCard Foundation. 

The findings from this research highlight the demand for standard metrics to guide...

12 Apr 2017
The MasterCard Foundation
Alternative delivery channels

In their latest study, The MasterCard Foundation shares emerging lessons learned using alternative delivery channels for financial inclusion. 

[Download the full report] 

Financial inclusion rates in Africa are among the lowest in the world. Providing secure, affordable, and easy-to-use financial products and services for people living in poverty in Africa is a challenge for many financial service providers. Yet some have forged ahead, using alternative delivery channels (ADCs) to expand their presence, garner new clients, and improve the daily lives of disadvantaged people. This report demonstrates what these pioneer organizations have learned about the effectiveness and impact of alternate delivery channels, and what that might mean for the goal of Universal Financial Inclusion by 2020.

06 Apr 2017
Learning Lab, Initiative for Smallholder Finance
Going far, together

Sector actors are increasingly aware that progressive partnerships are one of the most promising ways to feasibly structure finance and financial services for smallholder farmers. As our recent state of the sector report Inflection Point pointed out, these partnerships allow providers of finance to strengthen business models and increase reach. As partners align on pre-competitive or symbiotic goals to develop inclusive markets, we are learning lessons about how best to facilitate them and how to make them highly productive.  

Progressive partnerships: Broad sector trends

At a pre-competitive level, actors who may compete with one another in the market are forming partnerships based on their common interests to mitigate risk across their value chains. We have seen pre-competitive alliances within different commodity markets through associations such as the African Cashew Initiative, the Cocoa Livelihoods Program, and Compaci, the Competitive African Cotton Initiative. Some, like the ...